Shipping Policy
At DogHubCo, we are committed to providing our customers with a smooth and reliable shipping experience. Please take a moment to review the terms of our Shipping Policy below.
1. Processing & Delivery Times
All orders are processed within 7 to 12 business days after your order has been confirmed. Business days do not include weekends or public holidays. While we make every effort to meet these delivery times, delays may occasionally occur due to unforeseen circumstances beyond our control.
2. Order Tracking
Once your order has been shipped, you will receive a unique tracking number by email. This tracking number allows you to monitor the progress of your shipment at any time through our dedicated tracking page.
3. Shipping Costs
We offer free shipping on all orders, with no minimum purchase required, within the regions covered by our shipping service.
4. Shipping Destinations
We currently ship to the following countries:
- France
- Belgium
- Switzerland
- Luxembourg
If you would like to place an order from another country or region, please contact us so we can confirm whether delivery is available.
5. Delivery Delays & Unforeseen Circumstances
Although we strive to meet the estimated delivery times, delays may occur due to external factors such as severe weather conditions, strikes, or logistical disruptions. Should this happen, we will inform you as soon as possible and do everything we can to minimize any impact on the delivery of your order.
6. Claims & Returns
If you experience any issue upon receiving your order, such as a damaged or incorrect item, please contact us immediately at support@doghubco.com. Our customer support team will be happy to assist you in resolving the issue in accordance with our Return Policy.
7. Contact
If you have any questions regarding your order or would like additional information about our Shipping Policy, please feel free to contact us at:
Thank you for your trust. We truly appreciate your business and are delighted to have you as a valued DogHubCo customer.